All Systems Operational

Uptime over the past 90 days. View historical uptime.
Smokeball Operational
90 days ago
99.99 % uptime
Today
General Use Operational
90 days ago
100.0 % uptime
Today
File Syncing Operational
90 days ago
100.0 % uptime
Today
Login/Authentication Operational
90 days ago
99.95 % uptime
Today
Matter Syncing Operational
90 days ago
100.0 % uptime
Today
Task Syncing Operational
90 days ago
100.0 % uptime
Today
Calendar Syncing Operational
90 days ago
100.0 % uptime
Today
Firm Insights Operational
90 days ago
100.0 % uptime
Today
Time & Fee Syncing Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Smokeball AI Operational
90 days ago
100.0 % uptime
Today
AutoTime Operational
90 days ago
100.0 % uptime
Today
Daily Digest Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Communicate Client Portal messaging Operational
90 days ago
99.96 % uptime
Today
Smokeball Billing Operational
90 days ago
99.95 % uptime
Today
Smokeball Mobile Operational
90 days ago
100.0 % uptime
Today
Data Migrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Task syncing delays
Resolved - We have received reports that tasks are syncing correctly again, so this issue will be marked as Resolved.

For any persistent issues, please verify that you have restarted your PC and fully logged out of Smokeball (including closing Word/Excel/Outlook if those apps are still open) before logging back in.

If you continue to experience issues with tasks syncing, get in touch with our Support Team.
Apr 17, 15:38 AEST
Update - We are continuing to monitor the situation with tasks not syncing.

If you continue to experience the issue after restarting your PC, please log out and back into Smokeball to see if this resolves the issue. If it still persists, get in touch with our Support Team.
Apr 17, 12:00 AEST
Update - We have released a fix for the task syncing issue affecting users on Version 9.7 of the Smokeball Desktop App. If you are using Version 9.7, please restart your PC and then reopen Smokeball.

Some data may still be catching up, so if you continue to experience syncing issues from tomorrow (17/04/25) onwards, try logging out and back into Smokeball.

We will be continuing to monitor the situation tomorrow until data has fully caught up.

Thank you for your patience as we worked to resolve this issue.
Apr 16, 15:44 AEST
Monitoring - We have released a fix for the task syncing issue affecting users on Version 9.6 of the Smokeball Desktop App. If you are using Version 9.6, please restart your PC and then reopen Smokeball. A fix for Version 9.7 is currently being worked on.

Some data may still be catching up, so if you continue to experience syncing issues from tomorrow (17/04/25) onwards, try logging out and back into Smokeball.

Thank you for your patience as we worked to resolve this issue.
Apr 16, 13:32 AEST
Update - Matter file syncing has now returned to syncing in real time. However, we are still working on the issue with Tasks not syncing. Thank you for your patience.
Apr 15, 13:50 AEST
Identified - We have identified an issue with Tasks not syncing to matters in Smokeball. Our team is currently working on a fix.
Apr 15, 13:32 AEST
Update - Some users may still experience around 15 minute delays on matter file syncing. We are continuing to monitor the situation.
Apr 15, 13:03 AEST
Monitoring - Smokeball is currently experiencing delays of up to 1 hour on matter file syncing for some users. We are currently monitoring the situation.
Apr 15, 11:32 AEST
Apr 16, 2025
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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