Resolved -
This incident has been resolved.
Apr 4, 13:31 AEDT
Monitoring -
The team has identified the issue, and deployed a fix.
Affected users should see a prompt to refresh the Smokeball Billing page shortly.
Please note - login and loading times may take longer than usual upon first login, however, should gradually return to normal levels.
We will continue monitoring this incident.
Apr 4, 12:05 AEDT
Update -
We are continuing our investigation on these Smokeball Billing issues.
Users may be unable to login to Smokeball Billing, or (upon login) may have troubles loading Billing items, such as Invoices, Fees, etc.
Apr 4, 10:12 AEDT
Investigating -
We are investigating login issues with the Smokeball Billing site.
Users may see the Billing page perpetually load, until they perform a forced logout at:
https://app.smokeball.com.au/?/#/logout
Apr 4, 09:33 AEDT