Matters not loading, or loading slowly.

Incident Report for Smokeball Australia

Resolved

This incident has been resolved.

Posted Mar 19, 2025 - 11:53 AEDT

Monitoring

The team has identified the cause of these issues, and a fix has been implemented. Users should see gradual improvements, though issues may still occur. We are currently monitoring the results.

Posted Mar 19, 2025 - 11:37 AEDT

Investigating

We are investigating reports of Matters not loading, or loading slowly.

Posted Mar 19, 2025 - 11:08 AEDT

This incident affected: Smokeball (General Use, File Syncing, Login/Authentication, Matter Syncing, Task Syncing, Calendar Syncing, Firm Insights, Time & Fee Syncing, Reports, Smokeball AI, AutoTime, Daily Digest, Search, Communicate Client Portal messaging) and Smokeball Billing, Smokeball Mobile, Data Migrations.