All Systems Operational
Uptime over the past 90 days. View historical uptime.
Smokeball Operational
90 days ago
99.91 % uptime
Today
General Use Operational
90 days ago
99.89 % uptime
Today
File Syncing Operational
90 days ago
99.92 % uptime
Today
Login/Authentication Operational
90 days ago
99.92 % uptime
Today
Matter Syncing Operational
90 days ago
99.86 % uptime
Today
Task Syncing Operational
90 days ago
99.92 % uptime
Today
Calendar Syncing Operational
90 days ago
99.92 % uptime
Today
Firm Insights Operational
90 days ago
99.92 % uptime
Today
Time & Fee Syncing Operational
90 days ago
99.92 % uptime
Today
Reports Operational
90 days ago
99.88 % uptime
Today
Smokeball AI Operational
90 days ago
99.92 % uptime
Today
AutoTime Operational
90 days ago
99.92 % uptime
Today
Daily Digest Operational
90 days ago
99.92 % uptime
Today
Search Operational
90 days ago
99.92 % uptime
Today
Communicate Client Portal messaging Operational
90 days ago
99.92 % uptime
Today
Smokeball Billing Operational
90 days ago
99.88 % uptime
Today
Smokeball Mobile Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Delays to Matter generation and Activity Reporting and Tasks
Resolved - This incident is now resolved.
Jul 17, 14:29 AEST
Monitoring - The team has pushed out a fix for these delays.

Matter generation, Activity Reporting, and Tasks should be back to normal. However, delays may still affect some Reports. We'll continue to monitor for improvements.
Jul 17, 12:52 AEST
Investigating - The team is currently investigating delays related to Matter generation, Activity Reporting, and Tasks.
Jul 17, 11:10 AEST
Jul 16, 2024
Smokeball server delays
Resolved - This incident has been resolved.
Jul 16, 14:02 AEST
Update - We are continuing to monitor for any further issues.
Jul 16, 12:00 AEST
Monitoring - We've pushed out changes to resolve these issues with Smokeball, and the team is continuing to monitor the situation.

Smokeball should be returning to normal. However, you may still notice delays of up to 5 minutes when generating Matter Numbers, and delays of up to 30 minutes for Activity Reporting and Client Reports.
Jul 16, 11:53 AEST
Update - We are continuing to investigate this issue.
Jul 16, 10:14 AEST
Update - We are continuing to investigate this issue.
Jul 16, 10:13 AEST
Investigating - We are currently investigating some Smokeball server delays.

You may notice delays of ~10 minutes when using Smokeball. For example, when generating Matter Numbers or using Billing/Invoices.
Jul 16, 09:53 AEST
Jul 15, 2024
Some invoices stuck on 'loading PDF' page
Resolved - This incident is now resolved
Jul 15, 11:47 AEST
Identified - The team has identified the root cause of this issue, and are working on a fix with priority.

You may continue to see delays of up to 20 minutes when creating invoices.
Jul 15, 11:35 AEST
Investigating - We are currently investigating an issue where Invoices are stuck on the "Loading PDF" page.
Jul 15, 09:23 AEST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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