Update - We are continuing to monitor for any further issues.
Feb 27, 2026 - 08:02 AEDT
Monitoring - A temporary solution has been implemented. Affected users have received more information via email.
Feb 26, 2026 - 17:31 AEDT
Investigating - We are currently experiencing an issue with Family Property not connecting. We are actively investigating and will have a resolution shortly.
Feb 26, 2026 - 10:14 AEDT
Smokeball
Partial Outage
90 days ago
99.95
% uptime
Today
General Use
Partial Outage
90 days ago
99.45
% uptime
Today
File Syncing
Operational
90 days ago
100.0
% uptime
Today
Login/Authentication
Operational
90 days ago
100.0
% uptime
Today
Matter Syncing
Operational
90 days ago
100.0
% uptime
Today
Task Syncing
Operational
90 days ago
100.0
% uptime
Today
Calendar Syncing
Operational
90 days ago
100.0
% uptime
Today
Firm Insights
Operational
90 days ago
100.0
% uptime
Today
Time & Fee Syncing
Operational
90 days ago
100.0
% uptime
Today
Reports
Operational
90 days ago
100.0
% uptime
Today
Smokeball AI
Operational
90 days ago
100.0
% uptime
Today
AutoTime
Operational
90 days ago
100.0
% uptime
Today
Daily Digest
Operational
90 days ago
100.0
% uptime
Today
Search
Operational
90 days ago
100.0
% uptime
Today
Communicate Client Portal messaging
Operational
90 days ago
99.94
% uptime
Today
Smokeball Billing
Operational
90 days ago
100.0
% uptime
Today
Smokeball Mobile
Operational
90 days ago
100.0
% uptime
Today
Data Migrations
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident is now resolved.
Feb 26, 13:09 AEDT
Investigating -
We are currently experiencing an issue with communicate messages not connecting. We are actively investigating and will have a resolution shortly.
Feb 26, 12:55 AEDT